Contact Information
Main Number:
(802) 524-5911
To Find a Doctor:
(802) 524-1280
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Welcome to Northwestern Medical Center!
Northwestern Medical Center is a vibrant, not-for-profit, primary care hospital. We are nestled at the top of Fairfield Street in St. Albans, Vermont with satelites and provider practices elsewhere in Franklin County. Our size brings a family feel to our organization, and we pride ourselves on bringing a broad range of high-tech medical equipment & services to our region. Thanks to that balance and the incredible care provided by our staff, we have earned national Avatar awards in four consecutive years for overall patient satisfaction! Learn more about Northwestern.
From CEO Jill Berry Bowen:
What's Happening in Health Care?
 To help keep our community updated and informed, CEO Jill Berry Bowen has a weekly column in the St. Albans Messenger where she answers questions relating to health care. We post them here for online sharing and so you can browse through to see any you may have missed in the newspaper.
This week’s question is, Can it become quieter in the hospital? Click here for Jill's answer.
To suggest a question for Jill to answer, email your idea to: ideas@nmcinc.org.
News & Updates
New NMC Services Brochure Available
To help our community understand new, improved, and sustained resources at the hospital and amongst our medical staff, we have updated and distributed our services brochure. The pdf version is now available http://www.northwesternmedicalcenter.org/our-hospital-brochure. Take a look - don't let our 125-year history of caring for our community lull you into thinking it's same-old/same-old. From the enhanced Cardiology service to expanded primary care to a new CT machine, there are a lot of exciting new resources available to you!
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1st Annual Medical Staff Evening of Appreciation Honors Providers; Deogracias “Deo” P. Esguerra, MD Service Award Presented to Dr. Fred Holmes
On Friday evening, October 28th, Northwestern Medical Center hosted its first annual Medical Staff Evening of Appreciation at the St. Albans Historical Museum’s Bliss Auditorium. In addition to years of service awards for providers, NMC established and presented the first annual Deogracias “Deo” P. Esguerra, MD Service Award to honor a provider with a “passion for excellence and dedication to the patients of our community.” Dr. Esguerra’s widow, Evelyn, and their daughter, Renita Rodriguez, travelled from Buffalo, NY to be on hand to help present the inaugural award.
According to Lowrey Sullivan, MD, NMC’s Chief Medical Officer, “Deo Esguerra was known to many of us as one of the most caring and passionate physicians on the NMC medical staff. He was a man who loved both the science and the art of medicine…He cared about people: from the patients he saw, his community, the nursing staff, and all the other physicians in the hospital… He was inspirational in his passion and commitment to caring and healing.”
In presenting the first annual Deogracias “Deo” P. Esguerra, MD Service Award to Fred Holmes, MD, pediatrician of Mousetrap Pediatrics, Jill Berry Bowen, NMC CEO said, “The winner of the first annual Deo Award is a physician who has served our community tirelessly for many years. Not only does he have loyal patients who never want to leave his service, but he has gone far above and beyond the call of duty as he has dedicated himself to the health care needs of his patients and the difficulties they face within our own cities and towns. He has never wavered from his passion: taking care of children and their families… We honor a silent giant, a passionate great man having served this community with dignity and dedication for over 40 years.”
Dr. Holmes was presented with an engraved crystal award. A plaque will also hang at NMC featuring his name and other recipients to be named in future years. Upon receiving the award, Dr. Holmes brought his wife, Joyce, to the front of the room to share it with him. As a surprise, many members of Dr. Holmes’ family, including son Chip Holmes and his wife Margie; daughter Jennifer Holmes, her husband Derek Adams and their son Jakob Adams; and sister Meg Geoghegan, were escorted into the room for the presentation. Dr. Holmes’ son Christopher, who is currently living in Madagascar, was able to listen by phone and offer his congratulations to his father following the presentation.
“I always thought that Deo was the epitome of the ultimate physician,” said Fred Holmes, in reaction to receiving the Deo Award. “He was always patient and respectful, and the patient was always right. To have Evelyn there—she’s a dear sweet friend—and then to have my family show up… it was unbelievable, not because of the trophy, but because of Evelyn and Deo. This means I will forever be connected to Evelyn & Deo.”
For more information about the Northwestern Medical Center Medical Staff or for assistance finding a new provider, visit www.northwesternmedicalcenter.org or call 524-1280.
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NMC Recognized as a Top Performer on Pneumonia Care-- Only VT Hospital to Earn Designation
Northwestern Medical Center (NMC) is pleased to announce that the Joint Commission has recognized NMC as a Top Performer on Key Quality Measures in the area of pneumonia care. NMC is the only hospital in Vermont to earn the “Top Performer” designation. For the first time, the Joint Commission’s 2011 annual report on quality and safety, Improving America’s Hospitals, lists hospitals and critical access hospitals that are top performers in using evidence-based care processes closely linked to positive patient outcomes.
“Our staff works very hard to incorporate evidence-based practice, based on sound scientific evidence for the best patient outcomes,” says Celeste Kane Stebbins, RN, Med/Surg/ICU Nurse Manager at Northwestern Medical Center. “We are thrilled to be recognized for our work in this area.”
As a Top Performing Hospital, NMC is among 405 hospitals being recognized for 2010, which represents the top 14 percent of Joint Commission accredited hospitals (of those that report core measure performance data).
On the core measure of pneumonia, NMC has consistently met this mark. "The strength of the Core Measures is that they are really grounded in science," says Jane Catton, RN, NMC's Chief Quality Officer/Director of Process Improvement. “They are not put out there with the directive to 'do it because we want you to', but rather— they have been carefully researched and have scientifically shown they will improve outcomes. I am proud of the hard work of our staff to earn this designation from the Joint Commission."
The Joint Commission is an independent, not-for-profit organization that accredits and certifies more than 19,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.
For more information on the Joint Commission’s Top Performer designation, please visit http://www.jointcommission.org/accreditation/top_performers.aspx. For more information about quality measures at NMC, please visit www.northwesternmedicalcenter.org/hospitalreportcard.
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NMC Earns 4th Consecutive Patient Satisfaction Awards
Avatar International, an industry leader in healthcare quality improvement services, recently recognized its top performing hospital partners in 2010. Northwestern Medical Center was honored with both the Overall Best Performer and the Exceeding Patient Expectations Awards for 2010 for the fourth consecutive year in a row.
A team of NMC staff travelled to the Avatar Annual Conference in Orlando, Florida to receive the awards and also provide a poster presentation about the NMC’s Quiet Culture Awareness Program, one of many components that contributes to overall satisfaction at the hospital.
The Overall Best Performer Award recognizes consistently high standards of patient care across multiple services lines. According to David Medvedeff, PharmD, MBA, CEO of Avatar, the ability to consistently exceed patient expectations “reflects an inherent sense of compassion.”
In making the announcement, Medvedeff said, “Delivering top rate service means an organization values the patient and provides meaningful service consistently. This effort made by our partners indicates strong levels of effectiveness and added value to a patient’s experience. Northwestern Medical Center has succeeded in its aim of putting the needs of the patient first.”
The Overall Best Performer award is based on the results of the hospital’s 2010 patient surveys. This national award is presented to the top facilities in Avatar’s national database with the highest overall combined score for Inpatient, Outpatient, Emergency Department, and Ambulatory Surgery. The Overall Best Performer Award recognizes high performing facilities that demonstrate consistency of experiences by patients throughout the organization for care. The award represents the top 5% in Avatar’s National Database.
“I’m so proud of the continued efforts of our staff to provide exceptional service for our patients,” said Jill Berry Bowen, NMC CEO. “It’s the combination of the daily efforts of all of our staff—from the smallest smile right up to providing outstanding lifesaving care—that makes the difference for our patients. For our organization to continually demonstrate our success in this area at the national level is truly remarkable.”
For more information about Northwestern Medical Center and its award-winning care, visit www.northwesternmedicalcenter.org.
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