Phone: 802-524-8875


Patient Relations
133 Fairfield Street
St. Albans, VT 05478

Patient & Family Advocacy

NMC’s Mission is to provide exceptional care for our community. We acknowledge that we do not always achieve exceptional care for every patient and we want to hear from our community about how we are doing, whether that feedback is a compliment or a concern. 

The Patient Relations team is a part of the Quality Department at NMC is here to help resolve patient-related complaints. We can answer some questions you may have regarding care or direct you to the information you are seeking. We are here to listen and help. 

Advocacy at NMC

NMC’s Quality Department is focused on high-quality care, and great outcomes for our patients. We have a process for documenting and addressing complaints to ensure that we take every opportunity for improvement.  

Contact an Advocate at NMC:

By Email: [email protected]

By Phone: 802-524-8875

By letter: Attention: Patient Relations, 133 Fairfield Street, St. Albans, VT 05478


Other resources

Read about the rights of every patient. 

Read our Privacy Policy

Read our Visitation Policy.

Learn about our Patient and Family Advisory Council.

Visit our page on financial information if you have billing questions.

Estimate the cost of your care. 

Get information about your medical records

Contact our Community Relations Department if you need help finding a provider. 

For other help, check out The United Way’s 2-1-1 referall progam which has Community Resource Specialists who can help with things like fuel assistance, tax prep and more. Visit their website to learn more. 


For your comfort and convenience

We will soon be offering a list of items for use by our patients admitted to the hospital. In order to make the hospital stay easier, the kit contains the following items: 

  • Puzzle books
  • Coloring books
  • Playing cards
  • Mini Notebooks
  • Denture/Retainer cases
  • Eye masks
  • Ear plugs
  • Music
  • Phone chargers

For family members visiting us unexpectedly, we offer: 

  • Toothbrushes
  • Toothpaste
  • Mouthwash
  • Floss picks
  • Face wash