Patient & Family Advocacy
How Can We Help?
NMC’s Mission is to provide exceptional care for our community. We acknowledge that we do not always achieve exceptional care for every patient and we want to hear from our community about how we are doing, whether that feedback is a compliment or a concern.
The Patient Relations team, part of the Quality Department at NMC, is here to help resolve patient-related complaints. We can answer some questions you may have regarding care or direct you to the information you are seeking. We are here to listen and help.
Advocacy at NMC
NMC’s Quality Department is focused on high-quality care, and great outcomes for our patients. We have a process for documenting and addressing complaints to ensure that we take every opportunity for improvement.
Contact Patient Relations at NMC:
By Email: [email protected]
By Phone: 802-524-8875, office hours are 8:00am to 4:00pm. We will do our best to respond within one business day.
By letter: Attention: Patient Relations, 133 Fairfield Street, St. Albans, VT 05478
At NMC, we are all patient advocates, building our foundation of the four keys to success in order of: safety, quality, empathy and respect. If you are an inpatient with an urgent clinical need, your care team of nurses and providers are always available for help with contact information listed on your whiteboard.
For other help, check out The United Way’s 2-1-1 online resources with Community Resource Specialists who can help with things like fuel assistance, tax prep and more. Visit their website to learn more.
Get information from the experts and advocates for the aging population from Age Well. Age Well’s Helpline is: 1-800-642-5119
Estimate the cost of your care.
Visit our page on financial information if you have billing questions.
Get information about your medical records.
Read about the rights of every patient.
Contact our Community Relations Department if you need help finding a provider.
Learn about our Patient and Family Advisory Council.