The Health Information Management (HIM) Department, also referred to as medical records, is responsible for protecting, maintaining, managing, storing, processing and retrieving the health information of our patients. NMC partners with MRO Corp., a health information management company that helps provide accurate and timely delivery of your medical records

Request for Medical Records

Here’s what to expect when requesting a copy of your medical records:

  1. Sign an authorization form at NMC, or online at

  2. Please provide an email address, if available. Your email will expedite the process and delivery method. 

  3. After your authorization is received, MediCopy will fulfill your medical request and send to the requesting party. 

If you have any questions, please contact MediCopy. 

Online chat:

Toll-free phone: 866.587.6274

MediCopy is fully HIPAA compliant and adheres to all state and federal regulations regarding your protected health information. 



Valley Crossroads

27 Fisher Pond Road

St. Albans, Vermont 04578

Office Hours

Monday – Friday

8:00 a.m. – 4:00 p.m.


Phone: (802) 524-1060

Fax: (802) 524-1030

Email: [email protected]


Medical Records Copy Costs

NMC charges 50 cents per page for copies of medical records. The first 10 pages will be free, but each additional page will cost $.50. Your records are always easily accessible for free through our Patient Portal. If you have any questions, feel free to call 802-524-1060 to reach our Health Information Management team. 


Patient Portal

For your convenience and continuity of care, we have made patient health information available to each individual.

Our Patient Portal is a secure way to share health records, communicate with healthcare providers, view medication history and more. Key Portal features convenience, quick access, and security of information. Health Information from all hospital and physician practice visits are accessible through NMC’s Patient Portal. 

NMC’s Portal covers all NMC hospital services as well as NMC’s physician and specialty practices.

We can assist you with your Patient Portal account. Whether you need help signing up or are having trouble accessing your account, give as a call and we will walk you through it.

NMC’s Patient Portal Consent Form in PDF Format is Available Here.

Learn more about the Northwestern Medical Center Patient Portal »

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