Free care & discount policy

Northwestern Medical Center provides financial assistance programs to community member patients who cannot pay for all or part of the care they received. 

Financial assistance is available to all individuals who receive emergent care, and to individuals with a primary residence in Franklin and Grand Isle Counties (people who live in those counties for longer than six months a year), who meet certain income and asset guidelines.

Financial assistance is also available for individuals obtaining services from NMC that are offered at NMC locations outside of Franklin and Grand Isle Counties. Patients requesting financial assistance are required to complete an application and provide various financial information, including proof of income.

Patients will be notified in writing as to their approval status within 15 days of receipt of a complete application. It is expected that as part of the financial assistance approval process, patients will cooperate in applying for Medicaid or other health and welfare programs as appropriate. Individuals eligible for financial assistance cannot be charged more than the amounts generally billed (AGB) for emergency or other medically-necessary care.

How To Apply:

Click the link below to download a copy of the financial aid application. 

Northwestern Medical Center’s financial aid application »

Financial assistance applications are also available at any registration area or from our Financial Counselor located at the front of the hospital. If you need assistance with NMC’s financial assistance application process or with applying for other assistance and insurance programs, please contact our Financial Counselor at (802) 524-1006.

For a copy of this plain language summary, click here. NOTE: Individuals eligible for financial assistance cannot be charged more than the amounts generally billed (AGB) for emergency or other medically-necessary care.

For a copy of the full Patient Financial Assistance policy, click here

For a copy of the Billing and Collection Practices policy, click here

Additional programs

NMC diabetes assistance – A program that includes assistance to residents of Franklin and Grand Isle Counties that have a diagnosis of diabetes and that meet certain established criteria. Funding to applicants under this diabetes program is limited to $200 every three months.

NMC cancer or catastrophic assistance – Through the Jim Bashaw Cancer and Catastrophic Illness Fund, financial assistance is granted to support residents of Franklin and Grand Isle Counties in financial need as a result of a diagnosis of cancer or another catastrophic (long-term and resource intensive) health problem. Please note that services rendered at NMC by radiologists and anesthesiologists (including certified registered nurse anesthetists) are from separate entities that are not affiliated with NMC and therefore are not subject to NMC’s financial assistance policy.

Jim Bashaw Cancer and Catastrophic Illness Fund application »

Providers Who Offer Discounted Care

The following providers are covered by our financial assistance policy. 


Full NamePracticeQualifies for Financial Assistance
Alkhalil, ImranHospitalistYes
Anderson, Emma CNorthwestern Urgent Care – St. AlbansYes
Arenz, Laura LHospitalistYes
Areson, Robert CNorthwestern Georgia Health CenterYes
Arzberger, Lindsay CNorthwestern Urgent Care – St. AlbansYes
Aydinyan, Kahren KNorthwestern Ear, Nose & ThroatYes
Balise, Timothy MThe Northwestern Orthopaedic and Rehabilitation CenterYes
Barnum, Michael JThe Northwestern Orthopaedic and Rehabilitation CenterYes
Beattie, Robert NThe Northwestern Orthopaedic and Rehabilitation CenterYes
Beauregard, Thomas ENorthwestern Urgent Care – GeorgiaYes
Beer, Stephanie ANMC Emergency DepartmentYes
Bellstrom, Laura ANorthwestern PediatricsYes
Benoit, Doreen RNorthwestern Occupational HealthYes
Berggren, KirstenNorthwestern Urgent Care – St. AlbansYes
Boone, Joseph MNMC Emergency DepartmentYes
Bouchard, Stacey DNorthwestern Primary CareYes
Bowers, Anne WNMC Emergency DepartmentYes
Brillhart, Aaron MNMC Emergency DepartmentYes
Brodeur, Susan AComprehensive PainYes
Brophey, Gregory JNorthwestern OphthalmologyYes
Burgess, Lee-Anna KHospitalistYes
Burke, Michele HHospitalistYes
Carol, Susan BNorthwestern Occupational HealthYes
Carter, Lucas JNorthwestern Urgent Care – GeorgiaYes
Chiappinelli, Emanuele QNorthwestern Pediatrics SwantonYes
Cleary, David JHospitalistYes
Cooke, Benjamin PNMC Emergency DepartmentYes
Cooney, Samantha ONorthwestern Urgent Care – St. AlbansYes
Covino, Jennifer MNorthwestern PediatricsYes
Dandurand, Louis PNMC Emergency DepartmentYes
Desilvey, Sarah CNorthwestern Georgia Health CtrYes
Dewitt, Erica JNorthwestern Primary CareYes
Duff, Heather KNorthwestern Urgent Care – St. AlbansYes
Durant, Denise MThe Northwestern Orthopaedic and Rehabilitation CenterYes
Elliott, Suzanne KNMC Emergency DepartmentYes
Ferris, Julian CHospitalistYes
Fingergut, Judy ENorthwestern Primary CareYes
Fogarty, Megan RNorthwestern Urgent Care – GeorgiaYes
Fontaine, ElisabethLifestyle Medicine ClinicYes
Forwand Butler, Jodi MNMC Emergency DepartmentYes
Goehlert, Uwe GNMC Emergency DepartmentYes
Greenberg, Caitlin JHospitalistYes
Groening, David AThe Northwestern Orthopaedic and Rehabilitation CenterYes
Haag, Deanne MNorthwestern Pediatrics EnosburgYes
Holmes, Kamie KThe Northwestern Orthopaedic and Rehabilitation CenterYes
Hoppe, Alexandra VNorthwestern Urgent Care – St. AlbansYes
Hurley, Nolan TThe Northwestern Orthopaedic and Rehabilitation CenterYes
Jordan, Jenna SHospitalistYes
Kearney, Michelle KComprehensive PainYes
Khela, Rajvinder SHospitalistYes
Korczykowski, MichaelNorthwestern Urgent Care – St. AlbansYes
Kutler, Marc SNMC Emergency DepartmentYes
Linseisen, Jerry MNMC Emergency DepartmentYes
Manchester, Stewart PNMC Emergency DepartmentYes
Mansoorani, RoyaNorthwestern PediatricsYes
Minadeo, John PNMC Emergency DepartmentYes
Neider, Stephanie DDermatologyYes
Newton, Paul MNMC Emergency DepartmentYes
Niles, ChristopherNMC Emergency DepartmentYes
Nsour, HaithamNorthwestern PulmonologyYes
Oliver, Kristie LNorthwestern Urgent Care – St. AlbansYes
Pearsall, Miller BNMC Emergency DepartmentYes
Pitts, Robert DNMC Emergency DepartmentYes
Purdell, Jenna ENMC Emergency DepartmentYes
Royer, Anna MNorthwestern Associates in SurgeryYes
Savoy, Jessica KThe Northwestern Orthopaedic and Rehabilitation CenterYes
Shah, Vishal RHospitalistYes
Shapiro, Simon JThe Northwestern Orthopaedic and Rehabilitation CenterYes
Shenk, Heather VHospitalistYes
Simcoe, David NNorthwestern Primary CareYes
Spence, David ANorthwestern Georgia Health CtrYes
Spicer, Scott MNorthwestern PediatricsYes
Sprague, Kristen ENorthwestern Urgent Care – St. AlbansYes
Sra, Jaspinder SHospitalistYes
St Clair, Michael RNorthwestern Urgent Care – St. AlbansYes
Staab, Carly GNorthwestern Urgent Care – GeorgiaYes
Strouse, Stacy CNorthwestern Pediatrics EnosburgYes
Sturgis, Miriam SNorthwestern Georgia Health CtrYes
Sullivan, Lawrence LAdministrationYes
Thayer, Carol LNorthwestern Georgia Health CtrYes
Thibodeau, Ross WThe Northwestern Orthopaedic and Rehabilitation CenterYes
To, Bang CNorthwestern Urgent Care – GeorgiaYes
Tourangeau, Christina MNorthwestern Urgent Care – GeorgiaYes
Tremblay, LeonardNorthwestern OB/GYNYes
Visco, Jack ENorthwestern Primary CareYes
Von Sitas, Katja ANorthwestern OB/GYNYes
Walker, Martha JNorthwestern Urgent Care – GeorgiaYes
White, Suzan RComprehensive PainYes
Woodhouse, Mary ANorthwestern Associates in SurgeryYes
Yeager, Robert CNMC Emergency DepartmentYes
Zeviar, Mary Rose MNMC Emergency DepartmentYes
Zvolensky, Heidi LNorthwestern PediatricsYes


Additional information

Green Mountain Care – Vermont offers several options to help people get health insurance coverage. These include Medicaid, Dr. Dynasaur, and VHAP-Pharmacy. Together, these programs are called Green Mountain Care. Each program has different eligibility, but Vermonters with incomes up to 300 % of the federal poverty level can qualify. To learn more about these programs go to or call 1-800-250-8427.

Vermont Health Connect – Our Patient Financial Counselor can work with a VT Certified Navigator to help you apply for health insurance through Vermont Health Connect.

Billing assistance

We understand healthcare billing can be a bit complex. Feel free to call our Customer Service team if you have questions.

For either Hospital or Physician billing questions: Call 802-524-1048 and we will be happy to help you. Email Patient Financial Services at [email protected]