Free care & discount policy

Northwestern Medical Center provides financial assistance programs to community member patients who cannot pay for all or part of the care they received. 

Financial assistance is available to all individuals who receive emergent care, and to individuals with a primary residence in Franklin and Grand Isle Counties (people who live in those counties for longer than six months a year), who meet certain income and asset guidelines.

Financial assistance is also available for individuals obtaining services from NMC that are offered at NMC locations outside of Franklin and Grand Isle Counties. Patients requesting financial assistance are required to complete an application and provide various financial information, including proof of income.

Patients will be notified in writing as to their approval status within 15 days of receipt of a complete application. It is expected that as part of the financial assistance approval process, patients will cooperate in applying for Medicaid or other health and welfare programs as appropriate. Individuals eligible for financial assistance cannot be charged more than the amounts generally billed (AGB) for emergency or other medically-necessary care.

How To Apply:

Click the link below to download a copy of the financial aid application. 

Northwestern Medical Center’s financial aid application »

Financial assistance applications are also available at any registration area or from our Financial Counselor located at the front of the hospital. If you need assistance with NMC’s financial assistance application process or with applying for other assistance and insurance programs, please contact our Financial Counselor at (802) 524-1006.

For a copy of this plain language summary, click here. NOTE: Individuals eligible for financial assistance cannot be charged more than the amounts generally billed (AGB) for emergency or other medically-necessary care.

For a copy of the full Patient Financial Assistance policy, click here

For a copy of the Billing and Collection Practices policy, click here

Additional programs

NMC diabetes assistance – A program that includes assistance to residents of Franklin and Grand Isle Counties that have a diagnosis of diabetes and that meet certain established criteria. Funding to applicants under this diabetes program is limited to $200 every three months.

NMC cancer or catastrophic assistance – Through the Jim Bashaw Cancer and Catastrophic Illness Fund, financial assistance is granted to support residents of Franklin and Grand Isle Counties in financial need as a result of a diagnosis of cancer or another catastrophic (long-term and resource intensive) health problem. Please note that services rendered at NMC by radiologists and anesthesiologists (including certified registered nurse anesthetists) are from separate entities that are not affiliated with NMC and therefore are not subject to NMC’s financial assistance policy.

Jim Bashaw Cancer and Catastrophic Illness Fund application »

Providers Who Offer Discounted Care

The following providers are covered by our financial assistance policy. 

FullNamePracticeQualifies for Financial Assistance
Alkhalil, ImranHospitalistYes
Anderson, Emma CSt Albans Urgent CareYes
Arenz, Laura LHospitalistYes
Areson, Robert CNorthwestern Georgia Health CtrYes
Arzberger, Lindsay CSt Albans Urgent CareYes
Aydinyan, Kahren KENTYes
Balise, Timothy MNorthwestern OrthopedicsYes
Barnum, Michael JNorthwestern OrthopedicsYes
Beattie, Robert NNorthwestern OrthopedicsYes
Beauregard, Thomas EGeorgia Urgent CareYes
Beer, Stephanie AED PhysiciansYes
Bellstrom, Laura ANorthwestern PediatricsYes
Benoit, Doreen ROccupational HealthYes
Berggren, KirstenSt Albans Urgent CareYes
Boone, Joseph MED PhysiciansYes
Bouchard, Stacey DNorthwestern Primary CareYes
Bowers, Anne WED PhysiciansYes
Brillhart, Aaron MED PhysiciansYes
Brodeur, Susan AComprehensive PainYes
Brophey, Gregory JNW OphthalmologyYes
Burke, Michele HHospitalistYes
Carol, Susan BOccupational HealthYes
Carter, Lucas JGeorgia Urgent CareYes
Chiappinelli, Emanuele QNorthwestern Pediatrics SwantonYes
Cleary, David JHospitalistYes
Cooke, Benjamin PED PhysiciansYes
Cooney, Samantha OSt Albans Urgent CareYes
Corbeil, Christine ACardiologyYes
Covino, Jennifer MNorthwestern PediatricsYes
Dandurand, Louis PED PhysiciansYes
Desilvey, Sarah CNorthwestern Georgia Health CtrYes
Duff, Heather KSt Albans Urgent CareYes
Durant, Denise MNorthwestern OrthopedicsYes
Elliott, Suzanne KED PhysiciansYes
Ferris, Julian CHospitalistYes
Fingergut, Judy ENorthwestern Primary CareYes
Fogarty, Megan RGeorgia Urgent CareYes
Fontaine, ElisabethLifestyle Medicine ClinicYes
Forwand Butler, Jodi MED PhysiciansYes
Goehlert, Uwe GED PhysiciansYes
Greenberg, Caitlin JHospitalistYes
Groening, David ANorthwestern OrthopedicsYes
Haag, Deanne MNorthwestern Pediatrics EnosburgYes
Holmes, Kamie KNorthwestern OrthopedicsYes
Hoppe, Alexandra VSt Albans Urgent CareYes
Hurley, Nolan TNorthwestern OrthopedicsYes
Jordan, Jenna SHospitalistYes
Kearney, Michelle KComprehensive PainYes
Khela, Rajvinder SHospitalistYes
Korczykowski, MichaelSt Albans Urgent CareYes
Kutler, Marc SED PhysiciansYes
Linseisen, Jerry MED PhysiciansYes
Manchester, Stewart PED PhysiciansYes
Mansoorani, RoyaNorthwestern PediatricsYes
Minadeo, John PED PhysiciansYes
Newton, Paul MED PhysiciansYes
Niles, ChristopherED PhysiciansYes
Nsour, HaithamPulmonologyYes
Oliver, Kristie LSt Albans Urgent CareYes
Pearsall, Miller BED PhysiciansYes
Pitts, Robert DED PhysiciansYes
Royer, Anna MNW Assoc in SurgeryYes
Savoy, Jessica KNorthwestern OrthopedicsYes
Shah, Vishal RHospitalistYes
Shapiro, Simon JNorthwestern OrthopedicsYes
Shenk, Heather VHospitalistYes
Simcoe, David NNorthwestern Primary CareYes
Spicer, Scott MNorthwestern Pediatrics EnosburgYes
Sprague, Kristen ESt Albans Urgent CareYes
Sra, Jaspinder SHospitalistYes
St Clair, Michael RSt Albans Urgent CareYes
Staab, Carly GGeorgia Urgent CareYes
Strouse, Stacy CNorthwestern PediatricsYes
Sturgis, Miriam SNorthwestern Georgia Health CtrYes
Sullivan, Lawrence LAdministrationYes
Thayer, Carol LNorthwestern Georgia Health CtrYes
To, Bang CGeorgia Urgent CareYes
Tremblay, LeonardOB-GYN OfficeYes
Visco, Jack ENorthwestern Primary CareYes
Von Sitas, Katja AOB-GYN OfficeYes
Walker, Martha JGeorgia Urgent CareYes
White, Suzan RComprehensive PainYes
Woodhouse, Mary ANW Assoc in SurgeryYes
Yeager, Robert CED PhysiciansYes
Zeviar, Mary Rose MED PhysiciansYes
Zvolensky, Heidi LNorthwestern PediatricsYes

 

Additional information

Green Mountain Care – Vermont offers several options to help people get health insurance coverage. These include Medicaid, Dr. Dynasaur, and VHAP-Pharmacy. Together, these programs are called Green Mountain Care. Each program has different eligibility, but Vermonters with incomes up to 300 % of the federal poverty level can qualify. To learn more about these programs go to www.greenmountaincare.org or call 1-800-250-8427.

Vermont Health Connect – Our Patient Financial Counselor can work with a VT Certified Navigator to help you apply for health insurance through Vermont Health Connect.

Billing assistance

We understand healthcare billing can be a bit complex. Feel free to call our Customer Service team if you have questions.

For either Hospital or Physician billing questions: Call 802-524-1048 and we will be happy to help you. Email Patient Financial Services at [email protected]