Northwestern Medical Center’s strength as a vital and valued community resource is built upon a clear understanding of why we exist, where we need to be, and the principles which guide us along the way. This is expressed through our mission statements which shapes our long-term strategic planning and informs our daily decision making.
 

Our mission is to provide exceptional healthcare for our community.

Our vision

NMC’s vision is to be nationally recognized for excellence and value in healthcare as we partner to improve the wellness of our community and become a destination of choice for patients, staff, and providers. View our patient stories for a first hand look of NMC at work, which represent how we display our mission and vision on a daily basis. 
 
Important assets we value
  • Our people and our community
  • Exceptional care
  • Personalized service
  • Innovation
  • Financial strength
  • Partnerships
  • Wellness and prevention
  • Accountability
 
 

Setting the standard

Our dedication to quality is the foundation of the exceptional care we provide. We consistently rank at or near 100% on the national core measures of clinical quality. Our rate of infection following surgery is consistently less than 1%, while the national average is at 1.9%. In addition, the NMC staff has won seven national Avatar awards for “Overall Patient Satisfaction” in the past eight years. Throughout our growth and improvements, NMC has kept a watchful eye on efficiency. NMC’s charges to our patients consistently rank below the Vermont average, based on comparative information published by the Green Mountain Care Board. For Fiscal Year 2016, NMC requested an 8% rate decrease – the largest rate reduction all of Vermont hospitals.