As NMC has grown, we have sought to remain organizationally nimble — led by a small group of professionals who are passionate about our mission and vision.
Current NMC Leadership Team:
Jill Berry Bowen, Chief Executive Officer
Jill Berry Bowen, RN, FACHE, has served as the Chief Executive Officer of Northwestern Medical Center for more than 9 years. Prior to coming to NMC, Jill served as the VP of Patient Care Services and Chief Nursing Officer at Mercy Hospital in Maine and the Chief Operating Officer of Franklin Memorial Hospital in Maine. Jill holds both a Master’s Degree in Nursing and a Master’s in Business Administration. Jill currently chairs the Board of the Vermont Association of Hospitals and Health Systems. Jill also chairs the Statewide Board and Franklin/Grand Isle Executive Committee for RiseVT, the community-based campaign to embrace healthy lifestyles. She is passionate about creating a workplace that inspires the NMC team to serve our community with genuine caring, a connection that ignites community collaboration, and a culture that thrives with wellness.
Chris Hickey, Senior Vice President and Chief Financial Officer
Chris Hickey has served on the Northwestern Medical Center team for three years, and has over 35 years of experience in healthcare. He had his wife Carol split their time weekly between St. Albans and Kattskill Bay, NY.
Deanna Orfanidis, Vice President, Chief Nursing Officer
Deanna Orfanidis joined NMC in 2019, previously having worked at Mount Ascutney Hospital and Health Center in Windsor, Vermont – a member of the Dartmouth-Hitchcock System. She served at Mount Ascutney as the Chief Nursing Officer and previously served in a senior nursing leadership role at Dartmouth Hitchcock Medical Center, responsible for multiple departments and service lines. Her areas of expertise include nursing strategic planning, shared governance, recruitment and retention, staff engagement, patient/family experience, quality patient outcomes, nursing’s role in information technology, evidenced based hospital design and regulatory compliance.
Joel Benware, Vice President, Chief Information, Innovation & Compliance Officer
Joel Benware is the Chief Information, Innovation and Compliance Officer and has served on the NMC team for the past 6 years. Previous to this role Joel served as the Chief Information Officer at another community hospital as well as the Albany College of Pharmacy and Gaston County Schools in North Carolina. Joel has earned two Master’s degrees, one in Healthcare Administration and one in Instructional Technology. Joel has also attained fellowship status of the American College of Healthcare Executives, he is a Certified Healthcare Compliance Officer and a Certified Chief Information Officer. Joel and his family live in Saint Albans City.
Jonathan Billings, Vice President, Planning & Community Relations
Jonathan Billings is the Vice President of Community Relations & RiseVT and has served on the NMC team for 29 years. Jonathan earned his Master of Science in Health Promotion Management from Nebraska Methodist College and his Bachelor of Arts in Journalism & English from St. Michael’s College. Prior to coming to NMC, Jonathan worked in healthcare public relations at a hospital in Massachusetts. Jonathan and his family live in St. Albans City.
Tom Conley, Vice President, Human Resources & Organizational Development
Tom Conley began work at NMC in 2015, and his entire healthcare career has been in human resources. I have 36 years Healthcare Human Resources experience with 20 years within the Bon Secours Health System in Michigan and Maryland, Four Years at an Ascension Health Hospital in Maryland and eight years with Oconee Medical Center in Seneca, South Carolina. He holds a Master of Arts Degree in Management and Supervision from Central Michigan University and a Bachelor of Business Administration degree with a major in Management from Eastern Michigan University.
Amy Putnam, Vice President, Physician Services
Amy Putnam has served as Vice President of Physician Services at Northwestern Medical Center since 2016. She previously worked for Northwestern Counseling and Support Services for almost 15 years, the last 8 years as their Chief Financial Officer and Chief Operating Officer. She has also held additional leadership roles in Quality, Compliance and Risk Management throughout her career. Amy received Bachelor of Science degrees in both Accounting and Business Administration from Trinity College of Vermont, and earned a Masters of Science Administration from St. Michael’s College. She is also on the Board of Directors for Vermont Information Technology Leaders. She lives with her husband and two children in St. Albans.
Lowrey Sullivan, MD, Chief Medical / Quality Officer
Dr. Sullivan earned his MD from the University of Vermont College of Medicine and did his post-graduate training at the Albany Medical Center Hospital. In addition to his practice with with the Northwestern OB/GYN team, he has also served as Chief Medical Officer. In 2017, Dr. Sullivan was the recipient of the Five Star Caring … Always Award which is awarded to the Physician or Advanced Practice Provider who best exemplifies the NMC Values: Our People and Our Community, Exceptional Care, Personalized Service, Innovation, Financial Strength, Partnerships, Wellness and Prevention and Accountability.
The Leadership Team meets weekly — addressing the top priorities of the hospital, touching base on what’s happening throughout the organization, working collaboratively on issues of shared concern, and ensuring NMC remains on course in alignment with our strategic plan and annual operating plan. There is always a Leadership Team member on call so staff and others have the access they need around the clock, throughout the year. We strive for interchangeable leadership through trust, communication and a shared approach to decision making, so that between other Leadership Team members and our talented staff, progress can continue even when a key individual is unavailable.