This report provides comparative data about Vermont hospital quality, patient satisfaction, pricing and financial information. In addition, it provides information about Northwestern Medical Center’s quality improvement initiatives, strategic initiatives, governance and process for filing a complaint. To view this information, click on any of the topics below.

Hospital quality


Explore Hospital Quality Ratings and Data. You can get a “snapshot” of quality of Vermont hospitals by looking at the following aspects of healthcare:

Deaths and Readmissions:

  • How each hospital’s performance on the readmission and death (mortality) measures compares to the national rate.
Patient Experiences:
  • How recently-discharged patients responded to a national survey about their hospital experience. For example, how well did a hospital’s doctors and nurses communicate with patients and manage their pain.
Timely and Effective Care:
  • How often and quickly each hospital gives recommended treatments for certain conditions like heart attack, heart failure, and pneumonia. This section also explores how facilities follow best practices to prevent surgical complications for common procedures.


This section provides information on infections that occur while the patient is in the hospital. Many healthcare-associated infections can be prevented when the hospitals use CDC-Recommended Infection Control Steps.

  Nursing staff

Nursing Care Hours refers to the number of hours of nursing care provided on a hospital unit, compared to the number of patients on that unit during a 24-hour period. A higher number may indicate that a hospital provides a higher level of patient care.   



This section provides information on NMC’s:

  • Budget summary
  • Financial information and benchmarks
  • Cost shift information
  • Hospital Spending
  • Top 50 inpatient admissions and outpatient procedures and their hospital charges.
  • Physician and hospital charges for common outpatient diagnostic procedures and visits.
NMC’s Financial Information can be found on the Green Mountain Care Board’s website at this link. There you will find: 
  • Budget and Financial Information
  • Cost Shift Information
  • Financial Health Benchmarks & Indicators can be found on this page
  • Hospital Capital Investments

See NMC’s Discount and Free Care Policy. Find Financial and Pricing Information for all Vermont community hospitals here. Find Discount and Free Care Policies for all Vermont community hospitals.   


Strategic Initiatives

Read about strategic initiatives to meet health care needs in our community and opportunities for public participation in strategic planning. NMC’s strategic planning is shaped by our Community Health Needs Assessment, and we are constantly working to address the priorities identified by that assessment. Read about our actions addressing the CHNA as our Annual Progress Report on this page.


Hospital Governance

Read about hospital governance, our Incorporators and our Leadership Team, including our public meeting schedule and contact information.  


File Complaint

Read about the Hospital Complaint Process.  


Additional quality info

See Current Report Cards for other Vermont Hospitals

Vermont Department of Health Hospital Report Card Website