<3/19/21 update> This post is now out of date. Updated information appears in italics:
If you have symptoms of COVID-19 (cough, fever, shortness of breath, respiratory symptoms) and are seeking medical advice, please call your primary care provider. As always, if your are having a medical emergency, please call 911.
If you are a patient of Northwestern Primary Care, Northwestern Georgia Health Center, or Northwestern Pediatrics, you may call the information line for patients of those practices at 752-1500 for an online visit. If you do not have a primary care provider, you may call NMC’s Community Relations Office at 524-1280 for referral to Primary Care or you may be seen at Northwestern Urgent Care on the NMC Campus at 133 Fairfield Street in St. Albans.
As cases of COVID-19 have increased in recent weeks across Vermont and here in our area, NMC has seen an increase in call volumes to the NMC COVID-19 hotline. NMC has expanded staffing levels and hours to help keep pace. There may be a 5-10 minute wait in the queue before your call is processed (in the order it was received). Thank you for your patience as we work through pressing questions from other callers – as we will with you.
NMC’s COVID-19 hotline number is 802-752-1500. If you have symptoms of COVID-19 (cough, fever, shortness of breath, respiratory symptoms) and are seeking medical advice, please call this number. As always, if you have a medical emergency, please call 911. If you have general questions about the coronavirus, please call 211.
A call to the COVID-19 Hotline is a telephone office visit. Each caller is registered, assessed by a provider, given appropriate medical direction, and billed as a primary care office visit (insurance coverage is the same as an in-office visit). If you have a primary care provider who is not employed by NMC, you can call their office.
NMC providers are staffing this line Monday through Friday from 8 am to 8 pm; Saturday from 8 am to 4:30 pm; and Sunday 9am to 3pm. The COVID Hotline will close at 4:30pm on Christmas Eve and New Year’s Eve and will be closed on Christmas Day and New Year’s Day.