Northwestern Medical Center believes in teamwork. We want our patients and their families to be part of our team by creating a healthy and healing environment. We are here every step of the way, don’t hesitate to call.

Condition Help Program

Our Condition Help program is a program designed to create an additional safety net for patients and family. You or your family members can call a designated phone number to alert a clinical manager about your care. The clinical manager will listen to your concerns and will make sure the correct person attends to your needs. Call (802) 524-8999 from any phone if you have concerns about your care.  When do I call?
  • If you or your family see a noticeable change in your medical condition
  • If your health care team has not been available to address your concerns
  • If there is a breakdown in how your care is being given
  • If there is a breakdown in what needs to be done for you