In an effort to make it easier for patients to request the release of medical information, a Release of Information Specialist will soon be located in the lobby of the Medical Office Building. Effective January 29, this NMC staff member will assist patients who wish to access their medical records, or get help enrolling in the web-based Patient Portal for electronic access to medical records.
Previously, the release of information requests were handled at a booth inside NMC’s Conference Center, but the two-story Medical Office Building offers a more visible access point for the public.
“This is a more centrally located space, making this service more accessible to the public,” said Fred O’Neill, NMC’s Patient Access Manager. The Release of Information Specialist will staff a window facing the main lobby space of the Medical Office Building, adjacent to registration and the Volunteer-staffed information desk. The specialist will be available from 7:30 a.m. to 4 p.m. each weekday and records requested in advance can be picked up until 8 p.m. Monday through Friday.
For more information about access to medical records, or NMC’s Patient Portals, call 802-524-1060.