Welcome to the new NMC website
The new Northwestern Medical Center website is now live.
This redesign was guided by research, staff feedback, and usability findings to create a more accessible, intuitive, and patient-centered experience. The goal was simple: make it easier for people to find information, access care, and connect with NMC online.
Watch the website overview webinar
In this 20-minute overview, you’ll learn:
- Why the website was redesigned
- What we learned from research and feedback
- Key improvements to navigation and accessibility
- Changes to services, providers, careers, and patient resources
- What you should know about the transition
Explore more about the new navigation
Helping patients navigate the new website?
Employees are often asked where to find common resources. We’ve created a dedicated guide to help patients and visitors understand what’s new and quickly access the information they use most.
Common resources include:
- Find a provider
- Patient portal
- Pay a bill
- Financial assistance
- Careers
- Locations
- Services
Why we made the change
Before the redesign, research showed that patients often struggled to find providers, services, and other important information. Navigation varied across departments, content had grown significantly over time, and the mobile experience created challenges for many users.
Staff also shared that maintaining content could be difficult and time-consuming, making it harder to keep information consistent across the site.
The redesign focused on making information easier to find, easier to understand, and easier to maintain over time.
Making it easier to find the right care
More than a decade of content was reorganized into a clearer structure designed around how people look for healthcare information.
Improvements include:
- Clearer organization of service lines, key services, and conditions
- Better connections between providers, services, and locations
- Improved search functionality
- More intuitive pathways to care
The goal is to help users find the right information with fewer clicks, less confusion, and less backtracking.
Easier paths to care
Making information easier to find, read, and use
Many people access healthcare websites from their phones, while others rely on assistive technologies such as screen readers or keyboard navigation.
The new website includes:
- Mobile-first responsive design
- Improved readability and visual hierarchy
- More consistent page layouts
- Improved heading structure and screen-reader support
- Accessibility-focused design and content standards
These improvements help create a more inclusive experience for everyone.
Mobile & accessibility
Better visibility for careers & workforce development
Careers, scholarships, workforce development programs, and educational opportunities now have greater visibility throughout the website.
This makes it easier for prospective employees, students, and community members to discover opportunities available through NMC.
Careers & growth
A stronger foundation behind the scenes
The new website isn’t just easier for visitors to use—it is also easier to manage.
The new content management system provides:
- Reusable content components
- Greater consistency across departments
- Shared content that can be updated in one place and reflected across the site
- Improved governance and content accuracy
- A stronger foundation for future growth
These improvements help reduce duplication, improve efficiency, and support long-term maintenance.
Built for sustainability
The employee portal’s new location:
The employee portal remains available but has been repositioned within the website to better prioritize patient-facing resources while maintaining easy employee access. You can find it at the bottom of every page in the footer menu.
Your opinion is important
We want your feedback!
As you begin using the new website, questions and feedback are expected and welcomed. If you encounter a broken link, notice outdated information, have difficulty finding something, or would like to suggest an improvement, please let us know through filling out the form.
Explore more about the new navigation
Helping patients navigate the new website?
Employees are often asked where to find common resources. We’ve created a dedicated guide to help patients and visitors understand what’s new and quickly access the information they use most.
Common resources include:
- Find a provider
- Patient portal
- Pay a bill
- Financial assistance
- Careers
- Locations
- Services