Tammy Laframboise delivers mail on a rural route in Jericho, a job she’s done for three decades and one she loves. When she was hit by another car head-on this last fall, she feared the resulting injury would mean she’d have to give up her job, and maybe that she’d never drive without anxiety again. After work with Physical Therapist Lori Deering, Laframboise got back to work quicker than she thought possible, feeling stronger and more confident than she ever had. “It’s been my godsend,” Laframboise said of the work rehabilitation program she participated in with Northwestern Occupational Health (NOH) – a subsidiary of NMC that focuses on keeping workers healthy.
Stories at Northwestern
Lee Berthiaume was snowmobiling in 1970 when he hit a branch which forcefully struck his left eye. He was treated at the time, but his injured lens slowly deteriorated over several decades. "During sugaring about eight years ago, I noticed I couldn't see out of that eye any more." Earlier this year, Lee contacted Northwestern Ophthalmology for help after suffering considerable pressure and pain. Dr. Brophey performed emergency cataract surgery on Lee's eye to fully replace his lens, which had liquefied. To Lee's delight, his vision and depth-perception are now back, four decades after that fateful night. "I couldn't have asked for better care, no question about that."
Alisha Sawyer is an outdoor enthusiast who loves competing in demanding races. So, when she felt a sharp, grinding pain in her knee when training, she was deeply concerned. She was referred to NMC physical therapist Herk Dunsmore who quickly identified that Alisha’s left foot was over pronating, causing her right knee stress and pain. With treatment, taping techniques, and at home exercises, Alisha was soon well again -- so much so that she was able to successfully compete in the grueling, obstacle-ridden, 12 mile Spartan Beast Race up Killington Mountain.
When Silas and Renee Atkins of Swanton had their first child, Thaise, at our Family Birth Center, they had a great experience. So when they found out Renee was pregnant with their second child, they came to us again. In the process, they developed a special bond with Concierge Paula Cutting. Renee says "politeness and consideration are so evident throughout the hospital from housekeeping to food service to nursing -- everywhere. I recommend it to anyone having a baby."
Ed Sorrell from Georgia had always enjoyed spending time in his workshop. However, over the years, increasing pain in his knees made his hobby more and more difficult. That's when he turned to NMC, where he had knee replacement surgery and physical therapy to help him recover. Ed says he's now getting five more active hours out of each day and tells us he "can't say enough good about the place and the people".
Wendy Campbell of Swanton has always been diligent about attending her annual physical. Unfortunately, the unthinkable happened; her mammogram indicated she had a lump so small that it could not yet be felt. Her physician, Dr. Frank Zsoldos, immediately set up an appointment with a local general surgeon, and within three days, her surgery at NMC was complete. It's too early to declare victory, but for now, the cancer is in remission. Wendy's now enjoying the company of her newest grandchild, Ben, and is pleased that she had her mammogram.
Year after year, we’ve received a prestigious national award recognizing our outstanding patient satisfaction scores. The award is given by Avatar International, a leading research firm that surveys patients about their level of satisfaction with healthcare services. NMC is one of approximately 300 hospitals nationally using the Avatar system, and one of only 18 hospitals being recognized with this honor.
Alex Venuti was sitting in class when he felt his lung collapsing for the second time in six months. A trip to the nurse, a call to his doctor, and an x-ray here at Northwestern confirmed that Alex needed to be hospitalized -- which meant he would miss the prom at BFA. That's when our nurses and staff pulled together their own magical mini prom, complete with a special dinner, decorations, music and a visit from his prom date and their friends.
Sandi Fiaschetti of St. Albans was in her kitchen, turned quickly and heard a snap. She quickly started losing the use of her left knee. Over time, she started doing less and less. "I was giving up things most people do everyday." Yet, after partial knee replacement surgery and physical therapy at NMC, she's back to her old self. "I told Dr. Beattie, 'you've given me my life back!'"
One morning last fall, Brenda woke up in pain. "It felt like an elephant was sitting on my chest." The ambulance was soon on its way to our Emergency Department where she was treated and sent on to Fletcher Allen. From arrival at NMC to arrival in FAHC's Cardiac Cath Lab took just 43 minutes, less than half the nationally recommended benchmark. "Curtis on the ambulance crew and the ED folks at NMC knew exactly what to do; the overall teamwork was fantastic." Brenda's now in NMC's Cardiac Rehab program and recovering nicely. "I'm appreciating the little things -- like being able to take short rides on my bike again."
The soldiers of the US Army's 131st Engineering Company had decided ahead of time; they would all sacrifice their personal internet time for their buddy Kevin, whose wife was expecting their first child. This allowed Kevin, with a little help from the Family Birth Center nurses and the IT folks at Northwestern Medical Center, to experience the birth of his daughter Payton while on duty in Iraq, half a world away.
In late 2003, Jack's right knee was bad. "I could've lived with the pain...but I wanted to be able to play golf with my grandsons." He came to local physician Dr. Robert Beattie, and was soon fitted with a replacement joint at NMC. A few years later, his left knee started causing him pain and he came to us again. "Shortly after knee replacement surgery, I was bending my knee and doing exercises. It was a complete success. The orthopaedic service up here far exceeds everything that I've seen elsewhere. It's given me back the game I love!" [The NMC community mourns the loss of our good friend and patient, Jack Hurlbut, who passed away in December 2012.]
It was supposed to be Steven's big day; he'd been practicing all year for the Spring Band Show. But, while moving his drums in the afternoon, he sliced open his hand, requiring seven stitches. Fortunately, he was seen quickly at the Northwestern Walk-In Clinic in Georgia, and that meant Steven was back on stage in plenty of time to rock his solo, much to the delight of his family and friends.
Ray Bouffard of Georgia dislocated his right shoulder while skiing. The injury left his arm in a sling, making it difficult for Ray to run his store, the Georgia Market. Luckily, Northwestern Performance Rehab is located right across the street. Speaking of Tim Hurteau, his physical therapist, Ray says, "Tim put together a very comprehensive plan for me. It was very well thought out -- very tuned in to what I do here at the store. There's no doubt that if I hadn't followed Tim's regimen, I wouldn't be able to do all that I'm able to do."
Grant Weier of Fletcher, Vermont had a health issue that brought him into our emergency room. Grant, who lives alone, brought along his dog Ziggy -- yet Ziggy had to stay in the car. When we told Grant that he needed an emergency operation, he was deeply concerned knowing that Ziggy was left in the car. No worries. Our concierge (who we put in place to provide our patients with extra attentive care) went out to the parking lot to feed and walk Ziggy.