We are pleased to be able to take care of your healthcare needs through outpatient and elective procedures. Please remember that our priority is the health and safety of you, our staff, families and neighbors and it takes everyone’s cooperation to stay protected. Below you’ll find reminders and routines we have in place when coming to the hospital and our provider practices and some commonly asked questions. We look forward to seeing you soon!
Please note that everyone (including patients, visitors, providers, volunteers, vendors, and staff) are required to wear masks that cover their nose and mouth while at NMC or any NMC facility.
Please don’t put off your healthcare needs.
It is important to follow through on the outpatient appointments and elective procedures recommended by your provider. Little problems now can become big problems later if they’re not taken care of or if care is delayed for too long. Taking care of yourself and maintaining a healthy lifestyle is one of the best kinds of preventive medicine.
You have choices.
In addition to safe in-person care, we offer the option of telemedicine appointments with your same trusted provider through several of our practices. So whether transportation is an issue or you don’t want to expose others to your symptoms, you can be assured that we are still here to take care of you. And, as always, you can call your NMC provider if you have any questions.
Is it safe to come in to NMC?
Yes. NMC has put in place all the necessary processes to make in-person care safe for you and your loved ones, including:
- Rigorous cleaning and disinfection of all our spaces. Cleanliness has always been something we’ve taken pride in and we now clean even more frequently.
- Social distancing measures. We have re-organized our waiting spaces to encourage proper, six-foot distancing between patients and staff.
- Screening. We screen all patients, visitors, staff and vendors who enter our facilities.
- Masks. Face coverings or surgical masks (aka procedure masks, hospital masks) continue to be required for patients and visitors entering our facilities. If you do not have a cloth face covering or surgical mask at home, we will have a supply of surgical masks at our entrances.
Where do I enter NMC?
NMC continues to limit building access points to control the flow of patients through our facility.
- The Medical Office Building serves as the main entrance. The former Main Entrance remains closed. Most patient and visitor traffic comes in and out through the Medical Office Building and everyone entering must check in with registration for screening and check-in.
- The Emergency Department is a secondary entrance. This entrance can be used by the public when the Medical Office Building is closed in the evenings. Anyone entering through the ED must check in with registration for screening and check-in. Please do not use the Emergency Department entrance unless it is necessary to help us ensure a safe and efficient flow of people in the ED.
What spaces are open at NMC?
- The Gift Gallery is now open to members of the public who are at NMC for hospital purposes.
- The Couryard Cafe is now open to members of the public who are at NMC for hospital purposes.
- The Conference Center is not yet open to the general public. The space is being used as an employee entrance and for limited NMC-sponsored meetings.
Current visitation policy
NMC now follow federal guidance about COVID-19 restrictions during this phase of the pandemic. NMC’s approach to visitation and other restrictions will be based on the Community Level risk defined by the CDC. Currently, the Community Level risk is “Low” in our area, which means that visitation is allowed. The number of visitors may be limited if necessary to allow for proper social distancing.
Click here for more information about the CDC Community Level guidelines and to see what the current level is anywhere in the country.
Please note that masks are still required to be worn in all patient care areas and public spaces at NMC. Visitors will continue to be screened for COVID symptoms upon entry. Visitation of patients with COVID-19 will be postponed until the patient is no longer infectious, regardless of the visitor’s vaccination status.
Exceptions to this policy can be made by clinical unit/department leadership, as appropriate, keeping the safety of our patients, visitors and staff at the forefront of our decision-making.
Should the CDC Community Levels of COVID-19 change, NMC would then follow visitation guidance as outlined in our COVID-19 Restricted Visitor Policy.
Remember, visitors and support people are expected to bring and wear a mask. Thank you for your cooperation in these safety efforts.
Concerned you may have Covid-19?
Call Your Primary Care Provider.
If you have symptoms of COVID-19 (cough, fever, shortness of breath, respiratory symptoms) and are seeking medical advice, please call your primary care provider.
If you do not have a primary care provider, you may call NMC’s Community Relations Office at 524-1280 for referral to Primary Care or you may be seen at Northwestern Urgent Care on the NMC Campus at 133 Fairfield Street in St. Albans.
- As always, if you have a medical emergency, please call 911.
- If you have a primary care provider who is not employed by NMC, you can call their office.
- If you have general questions about the coronavirus, please call 211.
Where do I get tested for Covid-19?
NMC operates a State COVID Resource Center at Valley Crossroads (27 Fisher Pond Road, St. Albans). Individuals seeking free testing from the CRC should make an appointment through the State’s COVID testing website. Testing is also available through NOTCH, occassional pop-up clinics, and other locations. Information on those sites is also available on the State’s COVID testing website.