We are pleased to be able to take care of your healthcare needs through outpatient and elective procedures. Please remember that our priority is the health and safety of you, our staff, families and neighbors and it takes everyone’s cooperation to stay protected. Below you’ll find reminders and routines we have in place when coming to the hospital and our provider practices and some commonly asked questions. We look forward to seeing you soon!
Please don’t put off your healthcare needs.
It is important to follow through on the outpatient appointments and elective procedures recommended by your provider. Little problems now can become big problems later if they’re not taken care of or if care is delayed for too long. Taking care of yourself and maintaining a healthy lifestyle is one of the best kinds of preventive medicine.
You have choices.
In addition to safe in-person care, we offer the option of telemedicine appointments with your same trusted provider through several of our practices. So whether transportation is an issue or you don’t want to expose others to your symptoms, you can be assured that we are still here to take care of you. And, as always, you can call your NMC provider if you have any questions.
Is it safe to come in to NMC?
Yes. NMC has put in place all the necessary processes to make in-person care safe for you and your loved ones, including:
- Rigorous cleaning and disinfection of all our spaces. Cleanliness has always been something we’ve taken pride in and we now clean even more frequently.
- Social distancing measures. We have re-organized our waiting spaces to encourage proper, six-foot distancing between patients and staff.
- Screening. We screen all patients, visitors, staff and vendors who enter our facilities.
- Masks. Face coverings or surgical masks (aka procedure masks, hospital masks) continue to be required for patients and visitors entering our facilities. If you do not have a cloth face covering or surgical mask at home, we will have a supply of surgical masks at our entrances.
Where do I enter NMC?
NMC continues to limit building access points to control the flow of patients through our facility.
- The Medical Office Building serves as the main entrance. The former Main Entrance remains closed. Most patient and visitor traffic comes in and out through the Medical Office Building and everyone entering must check in with registration for screening and check-in.
- The Emergency Department is a secondary entrance. This entrance can be used by the public when the Medical Office Building is closed in the evenings. Anyone entering through the ED must check in with registration for screening and check-in. Please do not use the Emergency Department entrance unless it is necessary to help us ensure a safe and efficient flow of people in the ED.
What spaces are open at NMC?
- The Gift Gallery is now open to members of the public.
- The Couryard Cafe is now open to members of the public.
- The Conference Center is not yet open to the general public. The space is being used as an employee entrance and for limited NMC-sponsored meetings.
Current visitation policy
As of May 24, 2021, NMC reopened patient visitation more widely in alignment with the Vermont Department of Health’s newest guideline. We are pleased to be able to take this step, as we know family members and loved ones play a key role in supporting and comforting those who are sick and ill. Still, as we seek to prevent the spread of COVID-19, limitations continue to be necessary.
Overview of Key Components:
- Patients are allowed to have as many fully vaccinated visitors as can safely be accommodated by the care environment. IMPORTANT NOTE: Some clinics/locations have stricter limits on visitation in order to maintain social distancing and patient safety.
- Patients can have one unvaccinated support person with them if they have communication needs, cognitive impairment, disability, require assistance to acquire care, or if that patient identifies a person as a support person.
- Pediatric patients can have one unvaccinated parent, guardian, or support person visit or accompany them. These unvaccinated visitors/supports may alternate their visitation of the pediatric patient as appropriate.
- Same-day surgery patients can have one unvaccinated visitor/support person escort them.
Extenuating circumstances, such as patients at the end of life, will be handled on a case-by-case basis by the care team. We are so pleased to be able to safely accommodate these visitors again.
Remember, visitors and support people are expected to bring and wear a mask. Thank you for your cooperation in these safety efforts.
Concerned you may have Covid-19?
Call Your Primary Care Provider.
If you have symptoms of COVID-19 (cough, fever, shortness of breath, respiratory symptoms) and are seeking medical advice, please call your primary care provider.
If you do not have a primary care provider, you may call NMC’s Community Relations Office at 524-1280 for referral to Primary Care or you may be seen at Northwestern Urgent Care on the NMC Campus at 133 Fairfield Street in St. Albans.
- As always, if you have a medical emergency, please call 911.
- If you have a primary care provider who is not employed by NMC, you can call their office.
- If you have general questions about the coronavirus, please call 211.
Where do I get tested for Covid-19?
In June 2021, NMC closed its Curbside Testing service because of the significant reduction in need for COVID-19 testing. Current, patients are referred to their Primary Care Provider for COVID-19 testing. You can also have a COVID-19 specimen collection on a walk-in basis at either location of Northwestern Urgent Care, or on a scheduled basis at NMC’s outpatient lab. For more information on testing sites other than NMC, please visit https://www.healthvermont.gov/covid-19/testing/where-get-tested