We are pleased to be able to take care of your healthcare needs through outpatient and elective procedures. Please remember that our priority is the health and safety of you, our staff, families and neighbors and it takes everyone’s cooperation to stay protected. Below you’ll find reminders and routines we have in place when coming to the hospital and our provider practices and some commonly asked questions. We look forward to seeing you soon!

Please note that everyone (including patients, visitors, providers, volunteers, vendors, and staff) are required to wear masks that cover their nose and  mouth while at NMC or any NMC facility.

Please don’t put off your healthcare needs.

It is important to follow through on the outpatient appointments and elective procedures recommended by your provider. Little problems now can become big problems later if they’re not taken care of or if care is delayed for too long. Taking care of yourself and maintaining a healthy lifestyle is one of the best kinds of preventive medicine.

You have choices.

In addition to safe in-person care, we offer the option of telemedicine appointments with your same trusted provider through several of our practices. So whether transportation is an issue or you don’t want to expose others to your symptoms, you can be assured that we are still here to take care of you. And, as always, you can call your NMC provider if you have any questions.

Is it safe to come in to NMC?

Yes. NMC has put in place all the necessary processes to make in-person care safe for you and your loved ones, including:  

  • Rigorous cleaning and disinfection of all our spaces. Cleanliness has always been something we’ve taken pride in and we now clean even more frequently.
  • Social distancing measures. We have re-organized our waiting spaces to encourage proper, six-foot distancing between patients and staff.  
  • Screening. We screen all patients, visitors, staff and vendors who enter our facilities. 
  • Masks. Face coverings or surgical masks (aka procedure masks, hospital masks) continue to be required for patients and visitors entering our facilities. If you do not have a cloth face covering or surgical mask at home, we will have a supply of surgical masks at our entrances. 

Where do I enter NMC?

NMC continues to limit building access points to control the flow of patients through our facility. 

  • The Medical Office Building serves as the main entrance. The former Main Entrance remains closed. Most patient and visitor traffic comes in and out through the Medical Office Building and everyone entering must check in with registration for screening and check-in. 
  • The Emergency Department is a secondary entrance. This entrance can be used by the public when the Medical Office Building is closed in the evenings. Anyone entering through the ED must check in with registration for screening and check-in. Please do not use the Emergency Department entrance unless it is necessary to help us ensure a safe and efficient flow of people in the ED. 

What spaces are open at NMC?

  • The Gift Gallery is now open to members of the public.
  • The Couryard Cafe is now open to members of the public. 
  • The Conference Center is not yet open to the general public. The space is being used as an employee entrance and for limited NMC-sponsored meetings. 

Current visitation policy

Due to the increase in COVID-19 cases in our local community, NMC needs to change our visitation policy. Effective immediately, NMC will allow one visitor per patient, for the duration of that patient’s stay. Please note, extenuating circumstances will be addressed on an individual basis by the individual nursing units, clinical departments, or provider practices. This reduction in traffic in our building will help to keep our staff, our patients and the community safer. We appreciate your understanding during this difficult time. 

Please note that everyone (including patients, visitors, providers, volunteers, vendors, and staff) are required to wear masks that cover their nose and  mouth while at NMC or any NMC facility.

 

Remember, visitors and support people are expected to bring and wear a mask. Thank you for your cooperation in these safety efforts.

 

Concerned you may have Covid-19?

Call Your Primary Care Provider.

If you have symptoms of COVID-19 (cough, fever, shortness of breath, respiratory symptoms) and are seeking medical advice, please call your primary care provider.

If you do not have a primary care provider, you may call NMC’s Community Relations Office at 524-1280 for referral to Primary Care or you may be seen at Northwestern Urgent Care on the NMC Campus at 133 Fairfield Street in St. Albans.

  • As always, if you have a medical emergency, please call 911.
  • If you have a primary care provider who is not employed by NMC, you can call their office.
  • If you have general questions about the coronavirus, please call 211. 

Where do I get tested for Covid-19?

In June 2021, NMC closed its Curbside Testing service because of the significant reduction in need for COVID-19 testing. Current, patients are referred to their Primary Care Provider for COVID-19 testing. You can also have a COVID-19 specimen collection on a walk-in basis at either location of Northwestern Urgent Care, or on a scheduled basis at NMC’s outpatient lab. For more information on testing sites other than NMC, please visit https://www.healthvermont.gov/covid-19/testing/where-get-tested