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Participating In Your Care

Participating in Your Care

Condition Help

Northwestern Medical Center believes in teamwork. We want our patients and their families to be part of our team.

“Condition Help” is a program designed to create an additional safety net for patients and family. You or your family members can call a designated phone number to alert a clinical manager about your care. The clinical manager will listen to your concerns and will make sure the correct person attends to your needs.

When do I call?

  • If you or your family see a noticeable change in your medical condition and the health care team has not been available to address your concerns.
  • If there is a breakdown in how your care is being given, or in what needs to be done for you.

Call (802) 524-8999 from any phone if you have concerns about your care.