Northwestern Medical Center is closely monitoring the spread of COVID-19 (2019 Novel Coronavirus) and is taking every precaution to prepare for and provide safe care to all of our patients, including those who may present with COVID-19.
Learn more about how we are preparing and responding to it below. Additionally, you can find reliable information and updates about COVID-19 on the following websites:
Find the current status of COVID-19 in Vermont with daily updates, FAQ and more.
Information including steps to prevent illness, symptoms, what to do when sick, situation summary, common questions and more.
Vermont resources on the COVID-19 Coronavirus, including questions and answers and updated news.
Concerned you may have Covid-19?
Call NMC’s Covid-19 Hotline at 802-752-1500 – Note: we are experiencing high volumes of calls.
If you have symptoms of COVID-19 (cough, fever, shortness of breath, respiratory symptoms) and are seeking medical advice, please call NMC’s COVID-19 Hotline at (802) 752-1500.
- As always, if you have a medical emergency, please call 911.
- If you have a primary care provider who is not employed by NMC, you can call their office.
- If you have general questions about the coronavirus, please call 211.
- A call to the COVID Hotline is a telephone office visit. Each caller is registered, assessed by a provider, given appropriate medical direction, and billed as a primary care office visit (insurance coverage is the same as an in-office visit).
- NMC providers are staffing this line Monday through Friday from 8 am to 8 pm; Saturday from 8 am to 4:30 pm; and Sunday 9am to 3pm. If you have questions about your symptoms, please call us at 802-752-1500.
- The COVID Hotline will close at 4:30pm on Christmas Eve and New Year’s Eve and will be closed on Christmas Day and New Year’s Day.
- Please note that we are responding to a significant increase in calls to the hotline. We have expanded staffing levels and hours to help keep pace. There may be a 5-10 minute wait in the queue before your call is processed (in the order it was received). Thank you for your patience as we work through pressing questions from other callers – as we will with you.
Where do I get tested for Covid-19?
There are several resources that describe the steps for where and how to get tested for Covid. Locally, this includes Vermont Health Department pop-up testing sites, testing available through NOTCH, asymptomatic testing at the St. Albans’ Kinney Drugs, and a drive-thru testing site at NMC’s Curbside Testing Center. For more information on testing sites other than NMC, please visit https://www.healthvermont.gov/covid-19/testing/where-get-tested.
- Contact your primary care provider and let them know you want to be tested.
- If your primary care is with Northwestern Primary Care or Northwestern Pediatrics, they will direct you to call NMC’s COVID-19 Hotline at 802-752-1500.
- Through the Hotline, an NMC provider will assess your request to be tested and submit an order to the Curbside Testing Center for the test.
- Curbside Testing will call you to set-up a testing time.
- When you arrive for your appointment at the Curbside Testing Center, signage will direct how to get to the testing zone. Everyone in the vehicle must wear a mask and your vehicle must be set in Park with the emergency parking brake set. Your nasal swab will be conducted while you are in your vehicle.
- After your test, you will quarantine at home to reduce the risk of contracting COVID-19 after testing. Find out more about home quarantine here.
- Within 24–96 hours of your test, you will receive a call with your test results. Your test results will also be available through your NMC Patient Portal.