Coronavirus Information

Northwestern Medical Center is closely monitoring the spread of COVID-19 (2019 Novel Coronavirus) and is taking every precaution to prepare for and provide safe care to all of our patients, including those who may present with COVID-19.

Learn more about how we are preparing and responding to it below. Additionally, you can find reliable information and updates about COVID-19 on the following websites:



Vermont Department of Health Logo

Find the current status of COVID-19 in Vermont with daily updates, FAQ and more.

Vermont Department of Health »

CDC logo

Information including steps to prevent illness, symptoms, what to do when sick, situation summary, common questions and more.


VHHSA logo

Vermont resources on the COVID-19 Coronavirus, including questions and answers and updated news.

Vermont Association of Hospitals and Health Systems »

Concerned you may have Covid-19?

Call Your Primary Care Provider

If you have symptoms of COVID-19 (cough, fever, shortness of breath, respiratory symptoms) and are seeking medical advice, please call your primary care provider.

If you are a patient of Northwestern Primary Care, Northwestern Georgia Health Center, or Northwestern Pediatrics, you may call the information line for patients of those practices at 752-1500 for an online visit. If you do not have a primary care provider, you may call NMC’s Community Relations Office at 524-1280 for referral to Primary Care or you may be seen at Northwestern Urgent Care on the NMC Campus at 133 Fairfield Street in St. Albans.

  • As always, if you have a medical emergency, please call 911.
  • If you have general questions about the coronavirus, please call 211. 
  • A call to NMC’s Primary Care practices’ COVID-19 information line is a telephone office visit. Each caller is registered, assessed by a provider, given appropriate medical direction, and billed as a primary care office visit (insurance coverage is the same as an in-office visit). 
  • Our telephonic hours are Monday through Friday from 8 am to 8 pm; Saturday from 8 am to 4:30 pm; and Sunday 9am to 3pm. 
  • Please note that we are responding to a significant volume of calls.There may be a 5-10 minute wait in the queue before your call is processed (in the order it was received). Thank you for your patience as we work through pressing questions from other callers – as we will with you.  

Where do I get tested for Covid-19?

There are several resources that describe the steps for where and how to get tested for Covid. Locally, this includes Vermont Health Department pop-up testing sites, testing available through NOTCH, asymptomatic testing at the St. Albans’ Kinney Drugs, and a drive-thru testing site at NMC’s Curbside Testing Center. For more information on testing sites other than NMC, please visit

NMC’s Curbside Testing Center is open to everyone by appointment only. The Center is located at Valley Crossroads on Fisher Pond Road, at the intersection with Fairfield Street in St. Albans. Please follow the steps below to obtain an appointment.
  • Contact your primary care provider and let them know you want to be tested.
  • If your primary care is with Northwestern Primary Care or Northwestern Pediatrics, they will direct you to call NMC’s COVID-19 Hotline at 802-752-1500.
  • Through the Hotline, an NMC provider will assess your request to be tested and submit an order to the Curbside Testing Center for the test.
  • Curbside Testing will call you to set-up a testing time.
  • When you arrive for your appointment at the Curbside Testing Center, signage will direct how to get to the testing zone. Everyone in the vehicle must wear a mask and your vehicle must be set in Park with the emergency parking brake set. Your nasal swab will be conducted while you are in your vehicle.
  • After your test, you will quarantine at home to reduce the risk of contracting COVID-19 after testing. Find out more about home quarantine here.
  • Within 24–96 hours of your test, you will receive a call with your test results. Your test results will also be available through your NMC Patient Portal.
Note: NMC’s COVID-19 Hotline (802-752-1500) call is a telephone office visit. Each caller is registered, assessed by a provider, given appropriate medical direction, and billed as a primary care office visit (insurance coverage is the same as an in-office visit). NMC providers are staffing this line Monday–Friday from 8 am–8 pm, Saturday from 8 am–4:30 pm, and Sunday 9 am–3 pm. If you have questions about your symptoms, please call us at 802-752-1500.

How NMC is responding to and preparing for COVID-19

NMC Extends Postponements, Reminds Community of Continuing Care

A message from Deanna Orfanidis, RN, Chief Nursing Officer: 

NMC continues to adapt our approach to meeting our community’s medical needs with an emphasis on patient and staff safety. In keeping with the Governor’s “Stay Home, Stay Safe” Order, NMC is extending the postponement of elective surgeries and procedures to at least May 15.  We are standing by with a plan for increased appointments once we can restart these important services. We will be in touch with patients who have had a postponement to confirm rescheduling once we know when we can restart. 


At the same, patient care continues safely at NMC and the physician practices in our community. We appreciate patients calling in advance of seeking care to determine what care setting best meets their needs. Here are some important reminders.. read more »

Urgent Care Consolidating to St. Albans – Temporary Closure of Georgia Site

Attention Urgent Care Patients: Beginning the morning of Sunday, April 12, NMC will be consolidating Urgent Care services to our St. Albans location on NMC’s main campus.  We have seen a significant decline in the number of patients coming to the Georgia site and need to relocate that staff to help elsewhere.  

Starting Sunday, April 12, Urgent Care Services will be available at our St. Albans location at the Medical Office Building seven days per week: Monday – Friday, 8am to 8pm; Saturday, 8am to 5pm; and Sunday, 9am to 3pm. The Urgent Care facility in Georgia will be closed until further notice. 

We have taken the appropriate steps to ensure this is medically appropriate. Ware separating non-respiratory-concern patients and providers and care areas away from those for patients with respiratory concerns. Please be assured that we are taking every measure to protect our patients and staff. This includes appropriate wearing of masks and increased housekeepingWe will continue to refine our processes as new information emerges and situations change read more »



Outpatient Lab Services Move to Cobblestone Building

Starting Wednesday, April 8, 2020, NMC is relocating our Outpatient Lab services to the Cobblestone Health Commons building at the back of NMC’s Campus. The move is designed to reduce foot traffic in the Medical Office Building as part of NMC’s COVID-19 preparedness.  read more »


NMC’s Updated Visitation Policy

To protect patients, staff, and community members during the outbreak of COVID-19, NMC is currently restricting visitation. We know family members and loved ones play a key role in supporting and comforting those who are sick and ill, however, as we seek to prevent the spread of COVID-19, this temporary change is necessary.

Until further notice, no visitors will be allowed with the following limited exceptions and guidelines:

General Guidelines:

  • Visitors must be screened prior to entrance – and must have an absence of symptoms.
  • Visitors must be over the age of 18.
  • The individual visitor for a patient must remain the same through the duration of stay.
  • Visitors must remain in the patient room when in the organization.

   read the full policy »


COVID-19 Update for March 30

NMC is saddened to share that in the past 24 hours, we have had our first death of a patient related to COVID-19,” said Chief Medical Quality Officer Dr. John Minadeo. “This weighs on us all and we extend our sympathies to the patient’s family.”    

At this time, COVID-19 testing done through NMC has resulted in positive tests for 11 individuals from our service area.  Three of those individuals have required admission to the hospital. The Department of Health provides updates on COVID-19 across the state on their website at: read all »


COVID-19 Update

“With the presence of COVID-19 in our community, we have understood that it was inevitable that employees from among our team of nearly 900 people would eventually test positive for the virus,” said Dr. John Minadeo, Chief Medical Quality Officer. “Today, we are sharing that we have had our first employee test positive.”

“Thanks to the procedures in place, the risk of exposure to patients and other employees is minimal,” said Dr. Susan Carol, Medical Director of Northwestern Occupational Health. “The employee’s role was outside the main stream of activity and outside of direct patient care.  The employee has been away from work for 11 days and appropriate follow-up steps have been taken with those in close contact.” read all »


NMC’s Ongoing Work on COVID-19 Plans

NMC continues to work on many projects that address the current and future needs of our community as the COVID-19 pandemic progresses.  

One of these was the establishment of an alternate care site at Collins-Perley Sports Complex to be prepared for the possibility of an overwhelming volume of patients. This site would be reserved for patients requiring minimum medical care. It is currently not operational, but the basic infrastructure is in place. This week, staff have continued to prep the space for potential use, developing workflows, discussing transportation needs and determining how the space would be staffed. The site was set up early, and NMC’s plans call for us to “surge” internally in well-planned phases before needing to expand out to an alternate care site.  

Many other projects are in place or underway, including …  read all »


Thank You to our Community!

NMC would like to offer a huge note of thanks for the many people, partners and businesses who have reached out to us with donations, and willingness to help. We’ve received many items of personal protective equipment (PPEand other items.  This support is appreciated as our staff are working around-the-clock to make sure that we are well prepared and able to care for our community.  

In fact, we have seen so much generosity, we have created a process to facilitate donations from our community. If you have personal protective equipment (PPE – surgical masks, N95 masks, surgical masks, face shields, isolation gowns, etc.) or other medical equipment/supplies that we may be able to usthat you are willing to donate, please email Anna Krahn at [email protected] to discuss. read all »


NMC Partnering to Establish Overflow Medical Facility

Through long-standing collaboration and proactive advance planning, the Vermont National Guard, NMC, and Collins Perley Sports Complex have stepped up to provide our region with additional medical care capacity should there be a need within our response to COVID-19. This is currently one of three being planned in the State. As Vermont Governor Scott said, “While we hope we don’t have to use them, we must be prepared for this possibility.” We are currently working through the set up,  operational details, and staffing of this unit to ensure it is ready when needed. NMC deeply appreciates our partners across the community and at the State level in this effort.

Here is a link to a news story on the topic. read all »


NMC Informed of COVID-19 Positive Tests

Northwestern Medical Center (NMC) has been notified by the Vermont Department of Health Laboratory that two individuals who had been tested for the COVID-19 virus through NMC’s processes have had positive tests.

“In recent weeks, NMC has been preparing for the eventuality that there would be cases of COVID-19 in our community,” said Dr. John Minadeo, NMC’s Chief Medical & Quality Officer. “Important steps have been taken to reduce possibilities of exposure within the facility and properly care for patients who may have this virus. Our preparations and processes have served us well.”



Important Note: Change in Urgent Care Service Locations 

Starting on Monday, March 23NMC is changing how and where we deliver our Urgent Care services. We are making these changes to ensure the safety of our patients, as part of our COVID-19 response 

  • Patients who have fever, cough and shortness of breath or other respiratory concerns will be seen at the St. Albans Urgent Care location in the Medical Office Building on NMC’s campus 
  • Patients with any other Urgent Care needs will be seen at the Georgia Urgent Care location on Route 7 /  Ethan Allen Highway

Updated Visitation Policy in Response to COVID-19 

Northwestern Medical Center is temporarily suspending visitation, an update to processes implemented earlier this month in response to the COVID-19 pandemic.  

These measures are intended to prevent or limit exposure to COVID-19, enabling us to continue safely caring for our patients.  

read all »


COVID-19 Preparedness at NMC

As Vermont prepares for the possible arrival of the novel coronavirus COVID-19, the Messenger reached out to us to learn how the regional hospital was preparing for a possible outbreak and read all »

NMC Limiting Visitation and Access in Preparation for COVID-19

The Emergency Preparedness team at Northwestern Medical Center has been actively working on getting ready for possible COVID-19 exposure here in our local area. read all »

Meeting Challenges, Adapting to Change, Continuing to Care

These are not easy times in our community, our state, our nation, and even our world with the COVID-19 concern. It is real and is being taken seriously. Doing so challenges each of us to meet new challenges, adapt to change, and most importantly, to continue to care for one another. I appreciate how difficult the disruption associated with COVID-19 is and thank you for your efforts to read all »