Participating In Your Care

Condition Help

Northwestern Medical Center believes in teamwork. We want our patients and their families to be part of our team.

“Condition Help” is a program designed to create an additional safety net for patients and family. You or your family members can call a designated phone number to alert a clinical manager about your care. The clinical manager will listen to your concerns and will make sure the correct person attends to your needs.

When do I call?

• If you or your family see a noticeable change in your medical condition and the health care team has not been available to address your concerns.
• If there is a breakdown in how your care is being given, or in what needs to be done for you.

Call (802) 524-8999 from any phone if you have concerns about your care.